THE BLACK FOREST

140 Elm Avenue,
Auburn CA. 95603

(530) 885-7112

Oil Change Policy

Our oil change policy is as follows:

If your car is sporting our license plate frames on the rear of your vehicle - Guess What !
All of your oil changes are .... Half Price!
We don't charge for our frames - so you save half off an oil change and we get some advertising - no brainer for us! You decide!



Complete Safety Inspection

We preform a bumper to bumper safety inspection every time we put a vehicle up on a lift. We are very careful not to let any of our customers leave our facility in an unsafe vehicle.



Factory Scheduled Maintenance

Your vehicles manufacture has established specified intervals and levels of service for your vehicle. For the most part we agree with what your manfacture has specified for your vehicle. However we do not agree with most oil change intervals specified by the manfacture. And with good cause and for the following reason: The quality of synthetic oils have gotten far better over the years and they don't really deterioate easily - they just get dirty with carbon particles. Oil filters have gotten smaller and load up faster and have reduced filtering capacity. The result is that they load up quicker and a bypass check valve opens at higher engine speeds to allow unfiltered oil pass through the engine with carbon particles in the oil to wear out your engine faster.

Check Engine Light and Service Engine Soon Display

There are many reasons for a "Check Engine Light" or in the case of BMW's a "Service Engine Soon" Display.

Most check engine light codes are generated from problems in     "The Evaporative Control System".
The problem can be as small as a fuel tank cap that didn't get tightened down properly after refueling.

This is why we don't charge you for a check engine light scan - it may be nothing and we can clear the fault out and send you on your way.


Drivability Problems

Drivability problems arise from three areas:
Engine Preformance, Transmission Preformance and problems in Suspension Preformance. Because we specialize in your vehicle and see many of them we apply   "Pattern Faliure Analysis"   to reduce the diagnostic time on your vehicle AND save you money in the process!   So what is     "Pattern Failure Analysis" you might ask!   Simply put - because we specialize, we have seen the same pattern failures in many of the same vehicles - therefore reducing our diagnostic time and saving you money.


AND THE MOST VALUABLE LESSON HERE IS:
It's not the hourly rate the shop charges, it's the level of expertise and how quickly they can get to the root of your problem that should be your concern.

Complete Computer Diagnostics

We handle all aspects of computer diagnostics on your vehicle. From module programming to communication problems between modules on the CAN Data Bus System (basically a network comunication within your vehicle) We identify commuication problems between modules (small computers) and re-establish communication between them. Your vehicle will preform better with communication paths restored.



Service & Repair Shopping 101

There are questions you need to ask yourself - are you shopping for price or quality or both. Is the shop your are getting the price quote from using OEM Parts or aftermarket parts? Make sure you are shopping apples for apples when getting price quotes. And this includes not only the parts being used, it includes the competance and quality of the work from the person working on your vehicle. Nobody wants to pay too much for service or repair, however, buyer beware of the lower price quotes. You can't get OEM parts and   "Factory Trained Master Technicians"   working on your vehicle for the lowest price quote. SOMEWHERE IN THE MID RANGE OF QUOTES IS WHERE YOU SHOULD BE SHOPPING! if shopping for a specific service or repair!

Shopping for a diagnostic quote is near impossible. Here you shoud be shopping for expertise and not hourly rate. Please see our explanation under DRIVABILITY PROBLEMS.